In IT-dominated offices employees / users often hired (and sometimes unfortunately doomed) to accomplish the high complexity of company structures and processes.
The intelligent use of user interfaces  based on multimedial and -modal technologies should be orienting much more on the human nature .

“We are the masters, they (machines) are the slaves.”

(Matsumoto 2005)

Approach

Concerning the key issues of holistic human performance, fundemantal research

• in cognitive sciences is necessary, in order to activate the key performance indicators of companies into emerging technologies such as AI and Management Sciences
• cognitive research has to be considered in the user-model and used artificial intelligent methods.